Telstra · NBN 25
$89/month
Checked 16 Oct · checked · View this plan →
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Telstra
Current NBN comparison snapshot
NBN 25
NBN 500
Telstra · NBN 500
Intro $69/month for 6 months; then $99/month
Checked 16 Oct · checked · View this plan →
NBN 750
Telstra · NBN 750
Intro $79/month for 6 months; then $119/month
Checked 16 Oct · checked · View this plan →
NBN 1000
Telstra · NBN 1000
Intro $89/month for 6 months; then $129/month
Checked 16 Oct · checked · View this plan →
The good stuff at 1000 Mbps
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Read the affiliate disclosure ↗Independent performance
Broadband performance
Historical performance from the ACCC’s final Measuring Broadband Australia report. These figures do not affect GoodSort rankings.
March 2026 measurements · final June 2026 report
Busy-hour download
Higher is betterTelstra99.5%
ACCC field average100.5%
1.0 pts below average.
Busy hours are 7–11pm on weekdays.
Compare all ACCC providers
Dodo & iPrimusBest published result102.3%
LeaptelBest published result102.3%
TPG101.9%
Exetel101.6%
Optus101.0%
Superloop101.0%
iiNet99.5%
Telstra This provider data99.5%
Aussie Broadband95.2%
The vertical marker is the field average shown above. Ordering the published values does not create an overall provider score or ranking.
Busy-hour upload
Higher is betterTelstra92.0%
ACCC field average90.4%
1.6 pts above average.
Busy hours are 7–11pm on weekdays.
Compare all ACCC providers
LeaptelBest published result92.1%
Telstra This provider data92.0%
Exetel91.9%
Dodo & iPrimus91.6%
Superloop91.0%
Aussie Broadband89.7%
Optus89.5%
iiNet88.3%
TPG87.9%
The vertical marker is the field average shown above. Ordering the published values does not create an overall provider score or ranking.
Busy-hour latency
Lower is betterTelstra9.9 ms
Listed-provider average*9.4 ms
0.5 ms above average.
Round-trip latency during busy hours.
Compare all ACCC providers
ExetelBest published result7.1 ms
Leaptel7.5 ms
Superloop8.5 ms
Optus9.5 ms
Telstra This provider data9.9 ms
Aussie Broadband10.1 ms
Dodo & iPrimus10.1 ms
TPG10.4 ms
iiNet11.6 ms
The vertical marker is the field average shown above. Ordering the published values does not create an overall provider score or ranking.
Daily outages >30 sec
Lower is betterTelstra0.18
Listed-provider average*0.16
0.02 outages/day above average.
Outages over 30 sec.
Compare all ACCC providers
iiNetBest published result0.08
OptusBest published result0.08
Exetel0.09
Leaptel0.09
Telstra This provider data0.18
TPG0.19
Superloop0.20
Aussie Broadband0.21
Dodo & iPrimus0.32
The vertical marker is the field average shown above. Ordering the published values does not create an overall provider score or ranking.
Download and upload field averages match the ACCC published summaries. *Latency and daily-outage averages are GoodSort calculations: simple means of the nine named ACCC provider rows.
Source: ACCC Measuring Broadband Australia · June 2026
Independent service data
Customer complaints
Independently published complaint-handling statistics from the Australian Communications and Media Authority. These are not GoodSort scores, ratings or customer reviews.
Jan–Mar 2026
Complaint rate
Lower is betterTelstra
44
ACMA benchmark
58
14 fewer complaints than benchmark.
Complaints per 10,000 · NBN services
Compare 15 ACMA-reported providers
Lower to higher for this ACMA metric. This is not a GoodSort ranking.
- Aussie Broadband9
- Leaptel10
- Origin Broadband17
- More Telecom19
- Tangerine21
- iiNet26
- Flip31
- Exetel36
- SpinTel36
- Superloop44
- Telstra (this provider)44
- Southern Phone51
- TPG59
- Dodo60
- Optus104
Complaint resolution
Lower is betterTelstra
9
ACMA benchmark
5.3
3.7 days slower than benchmark.
Average calendar days · all services
Compare 15 ACMA-reported providers
Lower to higher for this ACMA metric. This is not a GoodSort ranking.
- Leaptel1
- Dodo2
- TPG2
- Exetel4
- Optus4
- Superloop4
- Flip6
- More Telecom6
- Tangerine7
- Aussie Broadband8
- iiNet8
- SpinTel8
- Origin Broadband9
- Southern Phone9
- Telstra (this provider)9
TIO escalation
Lower is betterTelstra
8.7%
ACMA benchmark
7.2%
1.5 points above benchmark.
Complaints escalated to TIO · all services
Compare 15 ACMA-reported providers
Lower to higher for this ACMA metric. This is not a GoodSort ranking.
- Optus5.4%
- TPG6.3%
- Dodo7.8%
- Telstra (this provider)8.7%
- Southern Phone13.8%
- Exetel16.3%
- iiNet18.0%
- Aussie Broadband21.6%
- Flip24.4%
- Leaptel24.7%
- More Telecom27.9%
- Superloop28.0%
- SpinTel30.1%
- Origin Broadband30.4%
- Tangerine38.5%
ACMA notes Telstra reports collectively with Belong; display only if that collective scope is stated nearby.
Australian Communications and Media Authority © Commonwealth of Australia · CC BY 4.0 · Source