Flip · NBN 25
Intro $48/month for 12 months; then $65.90/month
Checked 16 Oct · checked · View this plan →
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Flip
Current NBN comparison snapshot
NBN 25
NBN 50
Flip · NBN 50
Intro $68/month for 6 months; then $84.90/month
Checked 16 Oct · checked · View this plan →
NBN 500
Flip · NBN 500
Intro $69/month for 6 months; then $88.90/month
Checked 16 Oct · checked · View this plan →
NBN 750
Flip · NBN 750
Intro $78/month for 4 months; then $94.90/month
Checked 16 Oct · checked · View this plan →
NBN 1000
Flip · NBN 1000
Intro $89/month for 4 months; then $109.90/month
Checked 16 Oct · checked · View this plan →
The good stuff at 1000 Mbps
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| Provider / plan | Intro | Ongoing | Jump | Evening | 12 mo | Data |
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Customer complaints
Independently published complaint-handling statistics from the Australian Communications and Media Authority. These are not GoodSort scores, ratings or customer reviews.
Jan–Mar 2026
Complaint rate
Lower is betterFlip
31
ACMA benchmark
58
27 fewer complaints than benchmark.
Complaints per 10,000 · NBN services
Compare 15 ACMA-reported providers
Lower to higher for this ACMA metric. This is not a GoodSort ranking.
- Aussie Broadband9
- Leaptel10
- Origin Broadband17
- More Telecom19
- Tangerine21
- iiNet26
- Flip (this provider)31
- Exetel36
- SpinTel36
- Superloop44
- Telstra44
- Southern Phone51
- TPG59
- Dodo60
- Optus104
Complaint resolution
Lower is betterFlip
6
ACMA benchmark
5.3
0.7 days slower than benchmark.
Average calendar days · all services
Compare 15 ACMA-reported providers
Lower to higher for this ACMA metric. This is not a GoodSort ranking.
- Leaptel1
- Dodo2
- TPG2
- Exetel4
- Optus4
- Superloop4
- Flip (this provider)6
- More Telecom6
- Tangerine7
- Aussie Broadband8
- iiNet8
- SpinTel8
- Origin Broadband9
- Southern Phone9
- Telstra9
TIO escalation
Lower is betterFlip
24.4%
ACMA benchmark
7.2%
17.2 points above benchmark.
Complaints escalated to TIO · all services
Compare 15 ACMA-reported providers
Lower to higher for this ACMA metric. This is not a GoodSort ranking.
- Optus5.4%
- TPG6.3%
- Dodo7.8%
- Telstra8.7%
- Southern Phone13.8%
- Exetel16.3%
- iiNet18.0%
- Aussie Broadband21.6%
- Flip (this provider)24.4%
- Leaptel24.7%
- More Telecom27.9%
- Superloop28.0%
- SpinTel30.1%
- Origin Broadband30.4%
- Tangerine38.5%
Australian Communications and Media Authority © Commonwealth of Australia · CC BY 4.0 · Source