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Aussie Broadband

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GoodSort data snapshot: 16 October 2026

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Independent performance

Broadband performance

Historical performance from the ACCC’s final Measuring Broadband Australia report. These figures do not affect GoodSort rankings.

March 2026 measurements · final June 2026 report

Busy-hour download

Higher is better
Aussie Broadband95.2%
ACCC field average100.5%

5.3 pts below average.

Busy hours are 7–11pm on weekdays.

Compare all ACCC providers
Providers ordered by this ACCC measurement│ field average
Dodo & iPrimusBest published result102.3%
LeaptelBest published result102.3%
TPG101.9%
Exetel101.6%
Optus101.0%
Superloop101.0%
iiNet99.5%
Telstra99.5%
Aussie Broadband This provider data95.2%

The vertical marker is the field average shown above. Ordering the published values does not create an overall provider score or ranking.

Busy-hour upload

Higher is better
Aussie Broadband89.7%
ACCC field average90.4%

0.7 pts below average.

Busy hours are 7–11pm on weekdays.

Compare all ACCC providers
Providers ordered by this ACCC measurement│ field average
LeaptelBest published result92.1%
Telstra92.0%
Exetel91.9%
Dodo & iPrimus91.6%
Superloop91.0%
Aussie Broadband This provider data89.7%
Optus89.5%
iiNet88.3%
TPG87.9%

The vertical marker is the field average shown above. Ordering the published values does not create an overall provider score or ranking.

Busy-hour latency

Lower is better
Aussie Broadband10.1 ms
Listed-provider average*9.4 ms

0.7 ms above average.

Round-trip latency during busy hours.

Compare all ACCC providers
Providers ordered by this ACCC measurement│ field average
ExetelBest published result7.1 ms
Leaptel7.5 ms
Superloop8.5 ms
Optus9.5 ms
Telstra9.9 ms
Aussie Broadband This provider data10.1 ms
Dodo & iPrimus10.1 ms
TPG10.4 ms
iiNet11.6 ms

The vertical marker is the field average shown above. Ordering the published values does not create an overall provider score or ranking.

Daily outages >30 sec

Lower is better
Aussie Broadband0.21
Listed-provider average*0.16

0.05 outages/day above average.

Outages over 30 sec.

Compare all ACCC providers
Providers ordered by this ACCC measurement│ field average
iiNetBest published result0.08
OptusBest published result0.08
Exetel0.09
Leaptel0.09
Telstra0.18
TPG0.19
Superloop0.20
Aussie Broadband This provider data0.21
Dodo & iPrimus0.32

The vertical marker is the field average shown above. Ordering the published values does not create an overall provider score or ranking.

Download and upload field averages match the ACCC published summaries. *Latency and daily-outage averages are GoodSort calculations: simple means of the nine named ACCC provider rows.

Source: ACCC Measuring Broadband Australia · June 2026

Independent service data

Customer complaints

Independently published complaint-handling statistics from the Australian Communications and Media Authority. These are not GoodSort scores, ratings or customer reviews.

Jan–Mar 2026

Complaint rate

Lower is better
Aussie Broadband
9
ACMA benchmark
58

49 fewer complaints than benchmark.

Complaints per 10,000 · NBN services
Compare 15 ACMA-reported providers

Lower to higher for this ACMA metric. This is not a GoodSort ranking.

  1. Aussie Broadband (this provider)9
  2. Leaptel10
  3. Origin Broadband17
  4. More Telecom19
  5. Tangerine21
  6. iiNet26
  7. Flip31
  8. Exetel36
  9. SpinTel36
  10. Superloop44
  11. Telstra44
  12. Southern Phone51
  13. TPG59
  14. Dodo60
  15. Optus104

Complaint resolution

Lower is better
Aussie Broadband
8
ACMA benchmark
5.3

2.7 days slower than benchmark.

Average calendar days · all services
Compare 15 ACMA-reported providers

Lower to higher for this ACMA metric. This is not a GoodSort ranking.

  1. Leaptel1
  2. Dodo2
  3. TPG2
  4. Exetel4
  5. Optus4
  6. Superloop4
  7. Flip6
  8. More Telecom6
  9. Tangerine7
  10. Aussie Broadband (this provider)8
  11. iiNet8
  12. SpinTel8
  13. Origin Broadband9
  14. Southern Phone9
  15. Telstra9

TIO escalation

Lower is better
Aussie Broadband
21.6%
ACMA benchmark
7.2%

14.4 points above benchmark.

Complaints escalated to TIO · all services
Compare 15 ACMA-reported providers

Lower to higher for this ACMA metric. This is not a GoodSort ranking.

  1. Optus5.4%
  2. TPG6.3%
  3. Dodo7.8%
  4. Telstra8.7%
  5. Southern Phone13.8%
  6. Exetel16.3%
  7. iiNet18.0%
  8. Aussie Broadband (this provider)21.6%
  9. Flip24.4%
  10. Leaptel24.7%
  11. More Telecom27.9%
  12. Superloop28.0%
  13. SpinTel30.1%
  14. Origin Broadband30.4%
  15. Tangerine38.5%

Australian Communications and Media Authority © Commonwealth of Australia · CC BY 4.0 · Source

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